> For the complete documentation index, see [llms.txt](https://help.spicegems.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.spicegems.com/easy-returns-management-system/return-process/create-a-return-request-from-return-portal.md).

# Create a Return Request from return portal

Using the RMS app, your customers can place the order return request from the store hassle-free with the help of their order number and email. 

**Steps for customers to create a Return Request**

**Step-1: Returns form** - The Customer needs to add the **Order ID** and **Email** here **(generated when the order is placed)** and click on **lookup** to process the request.

<figure><img src="/files/StTDRYViPCp21Lxl51UY" alt=""><figcaption></figcaption></figure>

Step-2: **Order Details** - on this page, the customer will see the details of the order. Click on Create Request to proceed.

<figure><img src="/files/ijZnbUFn6x4Fg4txNBFO" alt=""><figcaption></figcaption></figure>

Step-3: **Product selection for return** - Select the product here that requires to be returned and choose a return reason and resolution type. The customer can attach images of the returning item as well. Check mark the Accept and click on the submit request button.

<figure><img src="/files/QKiPb6PnID8UCn0tA1Mo" alt=""><figcaption></figcaption></figure>

Step-4: **Shipping details** - this page will display if you have configured shipping in the app else the customers will see the page shown in Step-5.

<figure><img src="/files/5bdnJe09i0ptjdfQ4Z3a" alt=""><figcaption></figcaption></figure>

Step-5: Return submitted

<figure><img src="/files/g0ekqxbRBww2gP7SXQFB" alt=""><figcaption></figcaption></figure>