Create a Return Request from return portal

Using the RMS app, your customers can place the order return request from the store hassle-free with the help of their order number and email.

Steps for customers to create a Return Request

Step-1: Returns form - The Customer needs to add the Order ID and Email here (generated when the order is placed) and click on lookup to process the request.

Step-2: Order Details - on this page, the customer will see the details of the order. Click on Create Request to proceed.

Step-3: Product selection for return - Select the product here that requires to be returned and choose a return reason and resolution type. The customer can attach images of the returning item as well. Check mark the Accept and click on the submit request button.

Step-4: Shipping details - this page will display if you have configured shipping in the app else the customers will see the page shown in Step-5.

Step-5: Return submitted