SpiceGems Knowledge Base

Easy Returns management System

SpiceGems Store Locator EVS ‑ Easy Variation Swatches GeoIP Country Redirect EPA ‑ Easy Product Addons EVI - Easy Variant Images Easy Returns management System Order Delivery Date GeoIP Shipping Rate Calculator Handpicked Cross Sell Spice Image Gallery GeoIP Country Redirect (Legacy)All Apps Contact Us

All Apps Contact Us

All Apps Contact Us

Easy Returns management System

SpiceGems Store Locator EVS ‑ Easy Variation Swatches GeoIP Country Redirect EPA ‑ Easy Product Addons EVI - Easy Variant Images Easy Returns management System Order Delivery Date GeoIP Shipping Rate Calculator Handpicked Cross Sell Spice Image Gallery GeoIP Country Redirect (Legacy)All Apps Contact Us

Overview
Getting started
RMS App Intergation Process
Return Process
- Create a Return Request from return portal
- Create a Return Request from App (on behalf of the customer)
Return Reasons
Return Policy
Notification Settings
Configuring Notifications
Item Status
Send RMA number to the Customer
Handling Partial Returns
Create and Send Returns Shipping Label to customer
Customize The Order Lookup Form
How to Filter the Active Returns List
Translate the return portal
Return Reports
Disable returns for international customers
Generate prepaid labels from return portal
Remove Add Block for Shopify 2.0 Themes

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Notification Settings

Approves a Return Request

PreviousApproved/Deny Return Requests NextDeclines a Return request

Last updated 2 months ago

By default, a Return Request has the status “Pending” at the time of creation. Admin can then manually review and approve the request.

Following events occur once a request is approved

The request is moved to the Active Tab and is marked as “Processing”
The requested approval also triggers any associated notification email. You can use the notification mail to send the RMA number and warehouse details.

Also, please refer to this post to understand What happens after Admin declines the Return request