SpiceGems Knowledge Base

Easy Returns management System

SpiceGems Store Locator EVS ‑ Easy Variation Swatches GeoIP Country Redirect EPA ‑ Easy Product Addons EVI - Easy Variant Images Easy Returns management System Order Delivery Date GeoIP Shipping Rate Calculator Handpicked Cross Sell Spice Image Gallery GeoIP Country Redirect (Legacy)All Apps Contact Us

All Apps Contact Us

All Apps Contact Us

Easy Returns management System

SpiceGems Store Locator EVS ‑ Easy Variation Swatches GeoIP Country Redirect EPA ‑ Easy Product Addons EVI - Easy Variant Images Easy Returns management System Order Delivery Date GeoIP Shipping Rate Calculator Handpicked Cross Sell Spice Image Gallery GeoIP Country Redirect (Legacy)All Apps Contact Us

Overview
Getting started
RMS App Intergation Process
Return Process
- Create a Return Request from return portal
- Create a Return Request from App (on behalf of the customer)
Return Reasons
Return Policy
Notification Settings
Configuring Notifications
Item Status
Send RMA number to the Customer
Handling Partial Returns
Create and Send Returns Shipping Label to customer
Customize The Order Lookup Form
How to Filter the Active Returns List
Translate the return portal
Return Reports
Disable returns for international customers
Generate prepaid labels from return portal
Remove Add Block for Shopify 2.0 Themes

Powered by GitBook

On this page

Notification Settings

Declines a Return request

PreviousApproves a Return Request NextConfiguring Notifications

Last updated 2 months ago

By default, the status of the Return Request is set to “Pending” when the return request is created. Admin can then manually review the return request of the customer and approve/decline the return request.

Following events are occurred once a request is declined

The request is moved to the Archive window.
It also triggers a Request Decline notification email.

Also, please refer to this post to understand What happens after Admin approves the Return Request