# Generate prepaid labels from return portal

With the RMS app, it is possible for customers to generate prepaid shipping labels without the intervention of the admin or customer support staff.

*Note that we only print shipping labels for returns requested by the customer.*

Please refer to the following video tutorial.

{% embed url="<https://vimeo.com/343635496>" %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.spicegems.com/easy-returns-management-system/generate-prepaid-labels-from-return-portal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.