# Return Process

[Create Request from the Store Portal](https://help.spicegems.com/easy-returns-management-system/return-process/create-a-return-request-from-return-portal)\
[Create Request from App Panel ](https://help.spicegems.com/easy-returns-management-system/return-process/create-a-return-request-from-app-on-behalf-of-the-customer)(Only for store owners and managers)