Overview

The Easy Returns Management System (RMS) app integrates seamlessly with Shopify to help merchants manage product returns efficiently. It provides customers with an easy-to-use return request form on the storefront, while allowing store owners to review, manage, and process these requests from the app dashboard.

The RMS app also supports domestic return shipping via Shippo. To enable this feature, you must purchase a Shippo API key and connect it within the app.

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Key Features

• Streamlined Return Requests: Manage return requests submitted from the storefront directly in the RMS app panel.

• Email Notifications & Automation: Configure email alerts and set automated triggers for each stage of the return process.

• Customizable Return Form: Adjust and personalize return form fields based on your store’s needs.

• Restricted Returns for Collections: Limit returns for specific non-returnable manual collections.

• Return Window Configuration: Set a custom return eligibility period in days.

• Custom Return Statuses: Create and manage custom statuses with optional notification triggers.

• Terms & Conditions Panel: Show a customizable terms and conditions section on the storefront return form.

To set up the return form, click on Getting Started for the complete form integration process.