> For the complete documentation index, see [llms.txt](https://help.spicegems.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.spicegems.com/easy-returns-management-system/overview.md).

# Overview

The [Easy Returns Management System](https://apps.shopify.com/return-management-system) (RMS) app integrates seamlessly with Shopify to help merchants manage product returns efficiently. It provides customers with an easy-to-use return request form on the storefront, while allowing store owners to review, manage, and process these requests from the app dashboard.

The RMS app also supports **domestic return shipping via Shippo**. To enable this feature, you must purchase a Shippo API key and connect it within the app.

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#### **Key Features**

* **Streamlined Return Requests:** Manage return requests submitted from the storefront directly in the RMS app panel.
* **Email Notifications & Automation:** Configure email alerts and set automated triggers for each stage of the return process.
* **Customizable Return Form:** Adjust and personalize return form fields based on your store’s needs.
* **Restricted Returns for Collections:** Limit returns for specific non-returnable manual collections.
* **Return Window Configuration:** Set a custom return eligibility period in days.
* **Custom Return Statuses:** Create and manage custom statuses with optional notification triggers.
* **Terms & Conditions Panel:** Show a customizable terms and conditions section on the storefront return form.

To set up the return form, click on [Getting Started](https://help.spicegems.com/geoip-country-redirect/getting-started) for the complete form integration process.