Return Policy

In this setting, you can configure the order return setting for the user to initiate return request within the configured timeframe.

1. Return Time Window

In this option, you can define the order returnable days for initiating return requests within the added days for the customers. The days are calculated from the time of Order Creation. After the returnable days are over, the customers will not be able to place the return requests.

You can show them a message after the returnable days are over.

2. Non-Returnable Product

With this feature, you can specify manual collections of products that are non-returnable by customers. These collections may include items on sale or discounted products that you wish to exempt from returns.

Note: The app only supports manual collections for Non-returnable products and not smart collections (created based on conditions)

• Search for the collection and click save

• The collection will appear as shown in the snapshot. If a user tries to place a return request for any non-returnable product, a default message will be displayed (The product is non-returnable)

3. International Returns

Using this feature, you can allow customers to create both domestic and international returns.