# Return Policy

## 1. Return Time Window

In this option, you can define the order returnable days for initiating return requests within the added days for the customers. The days are calculated from the time of Order Creation. After the returnable days are over, the customers will not be able to place the return requests.

You can show them a message after the returnable days are over.

<figure><img src="/files/jvRk3vYATMwIskuufPTp" alt=""><figcaption></figcaption></figure>

## 2. Non-Returnable Product

With this feature, you can specify manual collections of products that are non-returnable by customers. These collections may include items on sale or discounted products that you wish to exempt from returns.

**Note: The app only supports manual collections for Non-returnable products and not smart collections (created based on conditions)**

* Search for the collection and click **save**

<figure><img src="/files/RZlil1TCsMMqmZqinUJr" alt=""><figcaption></figcaption></figure>

* The collection will appear as shown in the snapshot. If a user tries to place a return request for any non-returnable product, a default message will be displayed (The product is non-returnable)

<figure><img src="/files/UQgX9RwyDH2Jt3fwr5tN" alt=""><figcaption></figcaption></figure>

## 3. International Returns

Using this feature, you can allow customers to create both domestic and international returns.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.spicegems.com/easy-returns-management-system/return-policy.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.