> For the complete documentation index, see [llms.txt](https://help.spicegems.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.spicegems.com/easy-returns-management-system/return-process/create-a-return-request-from-app-on-behalf-of-the-customer.md).
# Create a Return Request from App (on behalf of the customer)
Process for creating return requests on behalf of customers from the App panel, in case they are not able to place the return request. This can only be done by the store owner or the managers.
**Please check the steps bel**ow:
Step-1: Click on **Returns** → Create a return request
Step-2: **Enter the Order ID** of the product that you want to return → click on **Lookup**
Step-3: Select the product that you want to return with the appropriate return reason and resolution type → click **attach images** (if required) → Click on **submit request**
Step-4: A message will appear when the request is submitted
ReturnStep-5: You can check the pending return requests in the Return Request option. To proceed with the request, click on Approve and if you don't want to proceed, click on Deny.