Create a Return Request from App (on behalf of the customer)

Process for creating return requests on behalf of customers from the App panel, in case they are not able to place the return request. This can only be done by the store owner or the managers.

Please check the steps below:

Step-1: Click on Returns → Create a return request

Step-2: Enter the Order ID of the product that you want to return → click on Lookup

Step-3: Select the product that you want to return with the appropriate return reason and resolution type → click attach images (if required) → Click on submit request

Step-4: A message will appear when the request is submitted

ReturnStep-5: You can check the pending return requests in the Return Request option. To proceed with the request, click on Approve and if you don't want to proceed, click on Deny.