My addons are not displaying on the product and cart page!
If you followed all the installation instructions step-by-step and still cannot see addons on your website, there are certain checks you can do to see the app works as expected.
1. Script update on save
When you save any settings or create addons, the app script takes a while to update on the online-store.
2. Auto-installation setting disabled or not working
If you have not chosen the option to display addons then please choose the "Product Page" and "Cart Page" pages where you want to display the add-ons
If you have already elected the options to display the addon and still addons are not showing then you need to manually install the addon widget on the online-store.
Manual addon widget installation3. Products are not available on the sales channel
App shows the addon on the online-store sales channel
So, please make sure the products you have created as addon must be available on the online-store.
You can choose Drafted and unpublished products as add-ons but they cannot be shown on the online store.
Resolution:
Published or active the product which you have created as addons.
4. Product handle update
If you updated the product handle under the "Search engine listing" section in she Shopify after creating the addons then addons will not be shown.
Resolution:
In this case, you need to re-create the addons in the app.
5. Product is sold-out
If the product is fully sold out then app by default does not show that product as addons
Resolution:
If this case you need to enable the "Display SoldOut Product" setting in the app
this setting is available for "Product Page" and "Cart Page"
Please "Save" after making any changes in the settings.
6. Third-party app is conflict
If you are using any third-party app that manipulates the product form, then quite possible that addon widget is not showing.
In this case please contact us at help@spicegems.com and we will get it sorted for you.
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