Why Are Addons Not Visible on My Store? (Quick Checks)
If you have followed all installation steps and still don't see addons on your storefront, review the checks below:
1. Addon Sync Time
After creating a product with addons in the app, it may take a short time for the addon to appear on the storefront. Please wait for synchronization to complete.
2. Product Status
The product must be Active in Shopify.
Draft products can be used to create products with addons in the app, but they will not display on the online store.
3. Online Store Channel
Ensure the product is assigned to the Online sales channel; otherwise addons will not show on your website.
4. Product or Addon Handle Change
If you edit the URL handle of either the main product or its addon product:
You need to recreate the addons with products in the app again.
5. Sold-Out Addon Products
If an addon product is sold out, it will not appear with the associated product.
To display sold-out addon products, enable the setting: Display Sold Out Product.
6. App Conflicts
If addons still do not display, there may be a theme or third-party app conflict affecting visibility.
Still, if you encounter any issues, please drop us an email at [email protected] or connect with us via the Chatbot available in the app.
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