Why Are Addons Not Visible on My Store? (Quick Checks)

If you have followed all installation steps and still don't see addons on your storefront, review the checks below:

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1. Addon Sync Time

After creating a product with addons in the app, it may take a short time for the addon to appear on the storefront. Please wait for synchronization to complete.

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2. Product Status

• The product must be Active in Shopify.

• Draft products can be used to create products with addons in the app, but they will not display on the online store.

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3. Online Store Channel

Ensure the product is assigned to the Online sales channel; otherwise addons will not show on your website.

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4. Product or Addon Handle Change

If you edit the URL handle of either the main product or its addon product:

• You need to recreate the addons with products in the app again.

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5. Sold-Out Addon Products

If an addon product is sold out, it will not appear with the associated product.

• To display sold-out addon products, enable the setting: Display Sold Out Product.

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6. App Conflicts

If addons still do not display, there may be a theme or third-party app conflict affecting visibility.

Still, if you encounter any issues, please drop us an email at [email protected] or connect with us via the Chatbot available in the app.