With RMS app, it is possible for customers to generate prepaid shipping labels without the intervention of the admin or customer support staff. Note that we only print shipping labels for returns requested by the customer. Please refer to the following video tutorial.
Category: Return Management System
How to disable returns for international customers
With the RMS app, you can disable the returns for International Customers. This how you can do it – Go to the “Settings” –> “Return Policies” –> “International Returns” and select “Allow Only Domestic Returns” With this, the returns for the International customers will be disabled. Note: By default, the International returns settings are set to […]
A guide to Reports available in the RMS app.
In this post, I will explain the reports available in the RMS App. Reports in RMS – Here are five types of reports available in the RMS app as follow. Return By Product – In this report app shows the return percentage of each specific product vs. the number of that’s order. Note that you […]
How to Translate the Customer Facing Interface in RMS
It is possible to translate the customer facing interface in the language of your choice. It is also possible to allow customer to select the language while doing an order lookup. Pls take note that a customer can only select a language which has already been added by the administrator in the backend. Creating New […]
How to Embed Lookup Form on a Page
How to Filter the Active Returns List
It is now possible to filter the “Active Returns” List based on the item status. This works just like the Order Filter in Shopify Admin. The List can be Filter based on Item Status – Admin can create filters based on Item Status Label Generation Status – Admin can filter the request where the label […]
How To Customize The Order Lookup Form
It is possible to apply custom css rules to the order look up Form. Here are the instructions. 1. Go to Settings -> Display Settings 2. Enter Custom CSS Rules Simply use the follwing CSS Rule to change the color of LookUp Button. #order-info .main-btn { background: navy; font-size: 15px; } This rule will change […]
Create and Send Returns Shipping Label to customer
If you run a successful e commerce store then you know that generating and sending Returns shipping label to customer is an integral part of the whole return process. Handling label generation manually can be time consuming, so we built this feature which lets you generate and send shipping lables from within the App. Here […]
Handling Partial Returns
It is very easy to handle Partial Returns with the RMS App. Here is how it can be done: Approve the Request Once the Request is approved, you can deny the non-eligible items by setting their status as “Denied / Rejected”. It will also fire off a notification email telling customer that their return request for the respective […]
How Can Store Owner send RMA number to the Customer
The App generates a RMA number as soon as the Request is “Approved”. So in order to automatically send the RMA number by email , simply include it in the Approval Notification Email. The customer will get the Approval Email with RMA number and all other information. You can also use the Approval Email to […]