Category: Return Management System

To enable the return request form please create a template and add an App Block (theme app extension) Note: You can create an app block using previously created page templates Watch Step-by-Step Video Tutorial For a better understanding here are simple steps to follow and add an app block of the RMS Lookup form to […]

To insert the returns form in your store, please copy the Embed Code and follow the instruction shown in the below video Copy this code: Follow this tutorial video If you face any difficulty please get in touch with us at help@spicegems.com

To remove the “RMS Lookup Form Block” of the Return Management System from your store’s theme: Please follow the below path: Go to your Theme > Customize > drop-down menu from top >(Select page template from which you want to remove) > RMS Lookup Form>Remove Block> Save Here are step-by-step instructions to follow: 1:- Go to the Online store > Themes under the Shopify Admin 2:- Click on the Customize button […]

With the RMS app, it is possible for customers to generate prepaid shipping labels without the intervention of the admin or customer support staff. Note that we only print shipping labels for returns requested by the customer. Please refer to the following video tutorial.

With the RMS app, you can disable the returns for International Customers. This how you can do it – Go to the “Settings” –> “Return Policies” –> “International Returns” and select “Allow Only Domestic Returns” With this, the returns for the International customers will be disabled. Note: By default, the International returns settings are set to “Allow […]

In this post, I will explain the reports available in the RMS App. Reports in RMS – Here are six types of reports available in the RMS app as follow. 1. Return By Product – In this report app shows the return percentage of each specific product vs. the number of that’s order. Note that […]

It is possible to translate the customer-facing interface in the language of your choice. It is also possible to allow the customer to select the language while doing an order lookup. Please take note that a customer can only select a language that has already been added by the administrator in the backend. Creating a […]

It is now possible to filter the “Active Returns” List based on the item status. This works just like the Order Filter in Shopify Admin. The List can be Filter based on Item Status – Admin can create filters based on Item Status Label Generation Status – Admin can filter the request where the label […]