In this article I will list the common issues encountered with the Line Item Properties add-on and how to solve them.
Child Product Information is not displayed in the Cart.
As you know , the child product information is displayed as Line Item Properties in the cart.
Each theme has a different way of displaying Line Item Properties. If you dont see child product information in cart, then the most likely issue is that your theme does not display Line Item Properties by default.
In order to resolve this, simply contact your theme developer and tell him / her that you would like to display Line Item Properties in the cart. He will make the edits for you. In case the theme developer is unavailable, simply let us know and we will make the edits for you.
Child Product Information does not display in Some Orders
If you observe that some orders display child product information as Line Item Properties while some order do not, then there are 2 possible causes for this.
- There are multiple Add to Cart button
A lot of themes have Add to cart button in the Related Products / You May Also Like section. So if a user adds the bundle product to cart from the related products section, the line item properties will not displayed in the corresponding order. In order to solve this, simply include the line item snippet in every Add to Cart button. Or simply ask us to do it for you.
- Customer Adds the Product to cart before the page is finished loading.
This issue can also happen if a product is added to cart before the page load is completed. This happens because Shopify loads the third party scripts asynchronously.
It can be easily solved by making a small edit to the theme. We will include the app js in the header file so that the line item properties are always displayed in the order irrespective of the page load time. Simply contact us and we will make the edits for you.
How to hide the Line Item Properties in the cart but display them in the Order Backend
A lot of our customers want to hide the display of Line Item Properties in front end but want to display them in the order backend. In order to achieves this , simply ask you theme developer and tell him that you would like to hide the line item properties display in the cart.