It is very easy to handle Partial Returns with the RMS App.  Here is how it can be done:

  1. Approve the Request
  2. Once the Request is approved, you can deny the non-eligible items by setting their status as “Denied / Rejected”. It will also fire off a notification email telling customer that their return request for the respective item has been denied.
  3. You can Approve / Deny other items in the request as usual.