By default, the status of the Return Request is set to ¬†“Pending” when the return request is created. Admin can then manually review the return request of the customer and approve/decline the return request.

Following events are occurred once a request is declined

  1. The request is moved to the Archive window.
  2. It also triggers a Request Decline notification email.

Also, please refer to this post to understand What happens after Admin approves the Return Request