By default, a Return Request has the status “Pending” at the time of creation.  Admin can then manually review and approve the request.

Following events occur once a request is approved

  1. The request is moved to the Active Tab and is marked as “Processing”
  2. The requested approval also triggers any associated notification email.  You can use the notification mail to send the RMA number and ware house details.

Also, please refer to this post to understand What happens after Admin declines the Return request