One big benefit of using the RMS App is that it allows customers to file return request and request the RMA number. It is also possible to automatically assign and mail the RMA information to the customer (refer to this post. )
Here are the steps to create a Return Request
1.Search for the Respective Order
The customer will first search for the respective order using the lookup form. If the order is found, customer can start the return creation process.
2. Select the Products which the customer would like to return
Customer will then proceed to select the product (s) , Resolutions Type and the Reason for Return
3. Add Comments and Attach images (Optional)
Customer can add comments and also add images of the damaged products.
A picture is worth a thousand words. Here is the image of Return Creation form