How Can Store Owner send RMA number to the Customer

The App generates a RMA number as soon as the Request is “Approved”.  So in order to automatically send the RMA number by email , simply include it in the Approval Notification Email.  The customer will get the Approval Email with RMA number and all other information. You can also use the Approval Email to […]

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What is Item Status and How to use them?

In this post I will talk about item status and how they can be used to handle a return request. Item Status when used right can prove to be really useful in handling a request and keeping customers updated about the progress of their return request. What is Item Status? A return request consists of […]

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How Can Customers create a Return Request

One big benefit of using the RMS App is that it allows customers to file return request and request the RMA number. It is also possible to automatically assign and mail the RMA information to the customer (refer to this post. ) Here are the steps to create a Return Request 1.Search for the Respective […]

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How can Administrator / Shop Owner create a Return Request

The app allows admin to create a return request from the app Dashboard. Go to Returns->Create Returns Request and search for the corresponding order and create the Request. Refer to this post for more instructions. Here is the Screenshot for Admin Interface   Please take note that return rules do not apply when you create […]

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Configuring Notifications

In this post will talk about different type of notifications sent by the RMS App. The system sends notifications on following events Approving a Return Request Denying the Return Requests Changing Items status Let us discuss them in detail Approving a Return Request When a customer files a return request, it is marked as “Pending”.  It […]

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What Happens after Admin declines a Return request

By default, the status of the Return Request is set to  “Pending” when the return request is created. Admin can then manually review the return request of the customer and approve/decline the return request. Following events are occurred once a request is declined The request is moved to the Archive window. It also triggers a […]

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What happens after Admin approves a Return Request

By default, a Return Request has the status “Pending” at the time of creation.  Admin can then manually review and approve the request. Following events occur once a request is approved The request is moved to the Active Tab and is marked as “Processing” The requested approval also triggers any associated notification email.  You can […]

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How to Auto Approve Return Requests

The default behavior of the app is to ask the admin to approve every return request. However, if you think that manually approving every request is a hassle, then you can set the app to auto-approve all the return requests. To enable Auto Approval go to Settings -> Misc Settings. Please take a note that […]

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How to setup Return Policy / Return Rules

Return Management System supports creating Return Rules to cut down on the Support Requests. More specifically, the system supports 2 type of return rules. Specify a time window for filing a return and Have certain non-returnable items. Let us look at these 2 features in detail 1. The Applicable time window As the name suggests, […]

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What are Return Reasons?

Return Reasons are selected by customers at the time of creating a return request.  You may create an unlimited number of return reasons for the customer to select. Simply go to Settings-> Return Reasons to create new reasons.

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